Conflict Management Techniques

Six Techniques To Manage Conflicts Successfully
from Resolving Conflicts in the Workplace

1. "I" vs."You" Language

2. Anticipation

3. Self-Interest

4. Meta-Talk

5. Limit-Setting

6. Consequences

II: Applying Techniques to Resolve Conflicts

• Aggressive Behavior

• Role Confusion

• Stereotyping

• Manipulation

Final Comments

Keep in mind that most conflicts are not about one person being right and the other person being wrong. Also, remember that even the nicest, most reasonable people engage in conflict. After all, conflict is an inevitable by-product of people having different needs, interests, and goals.

Standing Assignments

Standing assignments:
Chapter maps
Chapter summaries
Summaries of business communication formats for letters, memos, e-mails, reports, resumes, letters of recommendation and application
The standing assignments may be done in groups of two or three students. If this option is selected, e-mail me the members of the group and their individual assignments with each assignment submitted.

Special assignment: create a logo for ViaSyl Communications, create a letterhead

Reference link: http://www.viasyl.com/BCom/index.htm

Gliffy link for content graphics
http://www.gliffy.com

Agreement Quotes

My idea of an agreeable person is a person who agrees with me.
Benjamin Disraeli (1804 - 1881)
It is by universal misunderstanding that all agree. For if, by ill luck, people understood each other, they would never agree.
Charles Baudelaire (1821 - 1867)
Those who agree with us may not be right, but we admire their astuteness.
Cullen Hightower
Your very silence shows you agree.
Euripides (484 BC - 406 BC)
We rarely think people have good sense unless they agree with us.
Francois de La Rochefoucauld (1613 - 1680), Maximes (1678)
If men would consider not so much wherein they differ, as wherein they agree, there would be far less of uncharitableness and angry feeling.
Joseph Addison (1672 - 1719)
If two men agree on everything, you may be sure that one of them is doing the thinking.
Lyndon B. Johnson (1908 - 1973)
I don't necessarily agree with everything I say.
Marshall McLuhan (1911 - 1980)
If you can find something everyone agrees on, it's wrong.
Mo Udall
To disagree with three-fourths of the British public is one of the first requisites of sanity.
Oscar Wilde (1854 - 1900)
Whenever people agree with me I always feel I must be wrong.
Oscar Wilde (1854 - 1900)
The greatest mistake is trying to be more agreeable than you can be.
Walter Bagehot (1826 - 1877)
When two men in business always agree, one of them is unnecessary.
William Wrigley Jr. (1861 - 1932)

Effective Communication Skills

Effective Communication Skills Components
* Raising Awareness
* Understanding Communication Dynamics
* Working with Body Language
* Dealing with Assumptions
* Working with Differing Points of View
* Understanding Patterns, Habits and Beliefs
* Developing Great Listening and Responding Skills
* Developing Individual Strengths and Qualities
* Understanding Active vs Passive Choosing
* Using Positive Reinforcement
* Managing Conflict
* Being More In Charge
* Gaining Confidence

BCom Class Flash Summer 2006

www.flickr.com

This is a Flickr badge showing photos in a set called E93 06 Sm. Make your own badge here.

Students -- 06 Summer

www.flickr.com docs4e's E93 06 Sm photoset