Six Techniques To Manage Conflicts Successfully
from Resolving Conflicts in the Workplace
1. "I" vs."You" Language
2. Anticipation
3. Self-Interest
4. Meta-Talk
5. Limit-Setting
6. Consequences
II: Applying Techniques to Resolve Conflicts
• Aggressive Behavior
• Role Confusion
• Stereotyping
• Manipulation
Final Comments
Keep in mind that most conflicts are not about one person being right and the other person being wrong. Also, remember that even the nicest, most reasonable people engage in conflict. After all, conflict is an inevitable by-product of people having different needs, interests, and goals.
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